SOULSEEKER® PRIVACY POLICY
Memorial Roadhouse Inc. DBA SOULSEEKER®
Effective Date: October 31, 2026. This version replaces the Privacy Policy effective March 10, 2026.
Looking for our Terms and Conditions of Use? Read them here.
Our Website is committed to the protection of personal information provided to us. Our Website follows various principles concerning the collection, storage and use of personal information. Accordingly, we have a privacy policy which deals with: The way we collect, use and disclose personal information; The way we protect the quality and security of such personal information; The way that access can be granted to personal information held by us; The manner of dealing with any complaints concerning the correctness of or access to personal information held by us.
1. Who We Are
Memorial Roadhouse Inc. is a Delaware corporation doing business as SOULSEEKER®. Product and program names such as Soulseeker® Professional Coaching and Pocket Sage identify our offerings and are not separate businesses. The Memorial Roadhouse Inc. DBA SOULSEEKER® Website Properties, which will hereafter be referred to as the “SOULSEEKER® Properties”, include but are not limited to: soulseeker.com, soulseeker.coach, mypocketsage.com, mypocketcoach.com, memorialroadhouse.com, lacydaigle.com.
2. Children’s Privacy
Our programs, subscriptions, and paid services are intended for adults aged 18 and older. This website is not intended for persons under the age of 13. SOULSEEKER® does not knowingly collect information from anyone under 13 years of age. SOULSEEKER® prohibits children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. If SOULSEEKER® learns it has any information or content from anyone under the age of 13, it will delete that information.
3. The Personal Information We Collect and Use
3a. Information You Give Us
SOULSEEKER® may collect, use, and is responsible for certain personal information that you provide when you voluntarily sign up for e-mails or free gifts, register for a class or presentation, leave comments, order a service or product, fill out any type of form, book a call, access private membership pages, or otherwise contact SOULSEEKER® via iam@soulseeker.com. Depending on what you do with us, this may include:
- Contact and account information: your name, e-mail address, mailing address, phone or mobile number, and ZIP or postal code.
- Payment and transaction information: what you bought, when, and how much you paid. Card details are collected and processed by our payment processors; we do not store full card numbers.
- Intake and form answers: the answers you give on application, intake, booking, or feedback forms.
- Coaching communications: messages, voice notes, images, and videos you send us through messaging apps, text, or e-mail as part of a coaching program, and the notes your coach keeps about your work together.
- Session recordings and notes: recordings of coaching sessions, group calls, workshops, and events, and, where you have agreed to it, AI-generated notes or transcripts of a session.
- Consent and service records: records of your text message consent, cancellations, and the messages we send you and you send us.
Coaching is not therapy or medical care, and we do not keep medical records. Please share only what you are comfortable sharing in a coaching context. You are not required to provide any personally identifiable information to merely access or visit this website.
3b. Information Collected Automatically (Cookies and Analytics)
When you visit our websites, we and our service providers may collect your IP address, the type of browser and device you use, which pages you view, the links you click, and the pages that referred you to us. We use cookies (small files saved by your browser) to keep the website working, understand how it is used, and, where you allow it, measure our advertising.
soulseeker.com uses a cookie consent tool (CookieYes) that lets you accept, reject, or customize optional cookies when you first visit and change your choice later through the Cookie Settings link. Necessary cookies that keep the site working are always on.
We use or may use Google Tag Manager and Google Analytics to understand how the website is used, and advertising and conversion-measurement tools such as the Meta Pixel and Google Ads conversion tracking on our marketing and checkout pages to measure and improve our advertising. Any optional tool in use on soulseeker.com is listed in the Cookie Settings panel and is not loaded unless you accept that category of cookies. We do not use session-replay tools in private coaching or intake areas. Pages and checkouts hosted on third-party platforms (such as our customer platform or checkout provider) may set their own cookies under that platform’s policy.
Our websites do not currently respond to “Do Not Track” browser signals. You can control optional cookies through the Cookie Settings link or your browser settings.
If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), the General Data Protection Regulation or UK GDPR may apply to our processing of your personal information, and where it does, we are the controller of that personal information.
3c. Information Collected from Other Sources
We may also receive your name, e-mail address, phone number, and the details of what you signed up for or bought from the service providers we use to run our business, such as our customer and marketing platform (HighLevel, also known as FG Funnels), our checkout and payment tools (SamCart, WooCommerce, Stripe, and Square), form and booking tools, and online course platforms. These providers send us the information you gave them when you signed up, booked, or purchased.
4. How We Use Your Personal Information
SOULSEEKER® uses your personal information to deliver the services and products you bought, communicate with you about them, process payments, send you e-mails and texts you have asked for, answer your questions, keep records of your consent and cancellations, improve our website and services, prevent fraud, and meet our legal obligations.
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share personal information only with the service providers described in Section 5, as needed to run our business, and as described below. SOULSEEKER® may release personal information to enforce its Terms and Conditions of Use or other agreements, protect users or the general public, or otherwise comply with legal obligations, such as a subpoena or court order. If you give SOULSEEKER® your permission, it may also use your personal information for marketing and promotional purposes. We reserve the right to transfer personal information in the event that we merge with or are acquired by a third party. We do not sell, rent or share mobile phone numbers or text message consent with third parties or affiliates for marketing or promotional purposes.
Private coaching communications, session recordings, and materials you share in private program spaces are not used in advertising or public promotion unless you give us separate permission. Our Terms and Conditions of Use describe how that permission works.
5. Who We Share Your Personal Information With
Access to client information is limited to authorized SOULSEEKER® personnel and the service providers who need it to deliver services, run the business, or meet legal responsibilities. The categories of service providers we use are:
- Payments and checkout: Stripe, Square, SamCart, and WooCommerce, which receive your name, e-mail, billing information, and purchase details to process payment.
- Customer platform, forms, booking, and e-mail: HighLevel (FG Funnels), which stores your contact details, form answers, bookings, and the e-mails and texts we send you.
- Text message delivery: Twilio, which receives your mobile number and the content of the texts we send you and you send us.
- Client communications: WhatsApp and standard text messaging, used for messaging-based coaching.
- Video conferencing and recordings: Zoom, used for group calls, sessions, and events, including recordings and, where you have agreed, AI-generated notes.
- Cloud storage: Google Drive and Dropbox, where client files, recordings, and notes are stored.
- Website analytics and advertising: Google and Meta, as described in Section 3b.
Each provider receives only the information needed for its function. Not every provider receives every category of information.
6. Whether Information Has to Be Provided by You and Why
We do not require you to provide any personal data in order to access the public areas of our website. We will inform you when we collect it whether you are required to provide the information to us.
7. How Long Your Personal Information Will Be Kept
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations. Retention varies by record type, purpose, and applicable requirements. For example, we keep purchase, contract, and consent records for as long as needed to show what you agreed to and to meet tax and accounting requirements. We keep coaching notes and client communications for the duration of our work together and for a reasonable period afterward for business-record purposes.
If you are on our marketing list but are not a client, we keep your contact information until you unsubscribe or ask us to delete it, which you may do at any time. Unsubscribing from marketing removes you from marketing lists; it does not by itself delete other records we hold.
Recording access periods are described in the applicable program or our Terms and Conditions of Use. Ending your access to a recording does not necessarily mean immediate deletion of every stored or backup copy. Copies of messages on your own devices are yours and are outside our control.
8. Reasons We Can Collect and Use Your Personal Information
SOULSEEKER® collects and uses your personal information to fulfill the contract between us when you buy a service or product; because you have consented, for example to receive marketing e-mails or texts; to meet our legal obligations; and for our legitimate interests in running, protecting, and improving our business, where those interests are not overridden by your rights.
9. SMS Marketing Consent
By voluntarily providing your phone number and opting in to receive SMS messages from Memorial Roadhouse Inc. DBA SOULSEEKER®, you agree to receive marketing messages, reminders, event notifications, and other information via SMS. This is a one-time opt-in, and you will receive recurring messages until you opt out. Pocket Sage texts are service messages and are covered by Section 13A below.
10. Opt-out Instructions for SMS Marketing
You may opt out of receiving SMS marketing messages at any time by replying “STOP” to any marketing message received from Memorial Roadhouse Inc. DBA SOULSEEKER®. Upon opting out, you will receive a confirmation message indicating that you have been unsubscribed from further SMS marketing communications. Opting out of marketing texts does not cancel a coaching agreement or a Pocket Sage subscription. To cancel Pocket Sage, see Section 13A.
11. SMS Marketing Message Frequency
The frequency of SMS messages from Memorial Roadhouse Inc. DBA SOULSEEKER® will vary depending on the specific program or event you have signed up for. For example, if you participate in a challenge or an event, you may receive daily reminders during the duration of the challenge or event.
12. Content of SMS Marketing Messages
SMS messages from Memorial Roadhouse Inc. DBA SOULSEEKER® will include promotional offers, updates, alerts, and other relevant information related to our products and services.
13. Data Rates for SMS Marketing
Standard text messaging rates from your carrier may apply when receiving SMS messages from Memorial Roadhouse Inc. DBA SOULSEEKER®.
13A. Pocket Sage Text Messages
When you sign up for Pocket Sage or ask for a free sample, we collect your name, email address and mobile number, your ZIP or postal code (used to set your time zone), and a record of your text message consent, including the date, time and the page where you gave it. We keep a record of the messages we send you, whether they were delivered, and the messages you send us, such as STOP, CANCEL, and HELP.
We use this information only to deliver Pocket Sage, manage billing, answer your questions, keep consent records and prevent fraud. We do not use your Pocket Sage number to send promotional texts. Asking for a free sample does not add you to a marketing list.
We do not sell, rent or share your mobile number or text message consent with third parties or affiliates for marketing or promotional purposes. We share it only with the service providers that help us deliver your texts and run your account, and only for that purpose: Twilio (text delivery), HighLevel / FG Funnels (customer platform), and our payment processors (Stripe or Square, through SamCart or WooCommerce) for billing.
Cancelling. Replying STOP or CANCEL to a Pocket Sage text stops Pocket Sage texts immediately and cancels future recurring billing. Cancelling through the website or by e-mail stops renewal, and texts continue through the end of the period you have already paid for unless you also reply STOP or CANCEL. Cancelling does not automatically refund amounts already paid; the refund terms in our Terms and Conditions of Use apply. For help, reply HELP or email iam@soulseeker.com. Message and data rates may apply.
We keep Pocket Sage consent and message records for as long as needed to show that you agreed to receive texts, to handle any billing or dispute question, and to meet legal requirements.
14. Use and Transfer of Your Information Outside the EEA and UK
This website is operated in the United States, and the service providers with whom we share your personal information, as explained above, store and process it primarily in the United States. If you are located in the EEA, the UK, or elsewhere outside of the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country. Where applicable law requires specific protections for these transfers, we rely on the protections our service providers make available for international transfers. You can contact us at iam@soulseeker.com with any question about this.
15. Your Rights and How to Use Them
If you want to unsubscribe or opt out from receiving e-mails or messages from Memorial Roadhouse Inc. DBA SOULSEEKER®, you may do so anytime. Each e-mail or message from SOULSEEKER® includes instructions for unsubscribing from these e-mail communications, or reply STOP to opt out of SMS messages.
Depending on where you live, you may have rights under the General Data Protection Regulation, UK GDPR, or a U.S. state privacy law. In summary, those may include rights to: fair processing of information and transparency; access to your personal information; require us to correct any mistakes; require the erasure of personal information in certain situations; receive personal information in a structured, commonly used and machine-readable format; object to processing for direct marketing; and otherwise restrict our processing of your personal information in certain circumstances.
To exercise any of these rights, email iam@soulseeker.com from the e-mail address we have on file, or write to us at the address in Section 20, and tell us what you are asking for. We will confirm your identity by matching your request to the contact details in our records, and we may ask for more information if needed. We will respond within the time required by applicable law. Some information may be kept where the law requires it or where we need it to complete a transaction, resolve a dispute, or defend a legal claim; if we deny a request, we will tell you why, and you may reply to appeal our decision.
16. Keeping Your Personal Information Secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so. It is important to understand that no security measures are absolute. We cannot guarantee the safety of any information you provide to us.
Comments or information that you post on the public areas of our website or on our public social media pages are public, and third parties may use that information. Content you share in a private membership area or private group is visible to the other members of that space and to SOULSEEKER®; it is not public, but we cannot control what other members do with it, and SOULSEEKER® is not responsible for unauthorized uses by third parties in those spaces. Private coaching communications are kept confidential as described in our Terms and Conditions of Use.
17. Links to Other Sites
You may see advertising or other content on this website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors or other third parties. Any products or services reached through a third-party link are subject to separate privacy policies. SOULSEEKER® is not responsible for or liable for any content on or actions taken by such third-party websites.
18. How To Complain
We hope that we can resolve any questions or concerns you raise about our use of your information. If you are covered by the General Data Protection Regulation or UK GDPR, you may lodge a complaint with a supervisory authority, in particular in the UK or European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.
19. Changes To This Privacy Notice
This policy is effective as of October 31, 2026. We may change, modify or update this Privacy Policy at any time and will notify you of any fundamental changes by email or postal mail. Otherwise, we will reflect any such modifications to this Privacy Policy on our website with a new effective date. We suggest that you periodically consult this Privacy Policy. Your continued use of our website after any such changes constitutes your acceptance of this Privacy Policy, as revised, except where applicable law requires us to obtain your affirmative consent.
20. How To Contact Us
If you have any questions or concerns about this Privacy Policy, the information we hold about you, or you wish to change your personal information in our records, please contact Memorial Roadhouse Inc. DBA SOULSEEKER® at iam@soulseeker.com or via post at 16 Railroad Place #1051, Westport, Connecticut 06880.
21. Do You Need Extra Help?
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).