MEMORIAL ROADHOUSE INC. DBA SOULSEEKER® TERMS AND CONDITIONS OF USE
Effective Date: October 31, 2026. This version replaces the Terms and Conditions of Use effective March 10, 2026 (updated October 25, 2026).
Memorial Roadhouse Inc. is a Delaware corporation doing business as Soulseeker® (“the Company”). Product and program names used on our websites, including Soulseeker® Professional Coaching and Pocket Sage, identify offerings of the Company and are not separate contracting entities.
Please read these Terms and Conditions of Use (“TOU”) carefully. You must agree to these TOU before you are permitted to use any Memorial Roadhouse Inc. DBA SOULSEEKER® digital or downloadable resources, online course, one-on-one or group coaching, messaging-based coaching, membership, class, program, workshop, or training, participate in any Memorial Roadhouse Inc. DBA SOULSEEKER® challenges or events (live and/or virtually), subscribe to Pocket Sage, or enter any online private forums operated by Memorial Roadhouse Inc. DBA SOULSEEKER® (for any purpose), whether on a website hosted by Memorial Roadhouse Inc. DBA SOULSEEKER®, including https://soulseeker.com/, https://soulseeker.coach, https://mypocketsage.com, https://memorialroadhouse.com/, or a third-party website such as an online course platform or Facebook.com (collectively “the Program”).
If you do not agree with these TOU, you may not use the Program.
As used in these TOU, the term “Releasees” is defined to include the following: (i) Memorial Roadhouse Inc. DBA SOULSEEKER®, its subsidiaries, affiliated companies, owners, members, managers, directors, officers, past and present employees, agents, coaches, representatives, successors and assigns (collectively “the Company”); (ii) any Company volunteers; and (iii) Lacy Daigle.
1. Nature of Coaching Services: Important Disclaimer
The services offered by Memorial Roadhouse Inc. DBA SOULSEEKER® are coaching services only, except Pocket Sage (Tarot and Oracle Texts), which is an entertainment service described in Section 21A. Coaching is a distinct and separate practice from licensed mental health treatment, psychotherapy, counseling, psychology, social work, medical advice, financial advice, or legal advice. Lacy Daigle and any agents, coaches, or representatives of the Company are not licensed mental health professionals, therapists, physicians, financial advisors, or attorneys, and do not provide services in any of those capacities.
The coaching services offered by the Company are designed to support your personal development, self-discovery, and goal-setting. Results are not guaranteed. Your participation in any Program does not create a therapist-client, doctor-patient, attorney-client, or financial advisor-client relationship of any kind. If you are experiencing a mental health crisis, medical emergency, or legal matter, you are strongly encouraged to seek the services of a licensed professional.
2. Coaching Tools Disclaimer
The Company may utilize a variety of coaching tools and modalities as part of its Programs, including but not limited to oracle card decks, tarot-inspired tools, somatic awareness exercises, worksheets, written frameworks, embodiment practices, and the Company’s proprietary coaching methodologies, frameworks, and oracle decks. These tools are used solely as instruments to support reflection, self-inquiry, and personal insight. They are not intended as divination, fortune-telling, medical diagnosis, psychological treatment, or prediction of any kind. Any insights, reflections, or information arising from the use of these tools are intended for personal growth purposes only and should not be relied upon as professional advice of any kind. Participation in any session or Program involving these tools constitutes your acknowledgment and acceptance of this disclaimer.
3. Program and Participants
As part of the Program, you will receive the services and/or digital products outlined on the web page where you register.
The Company reserves the right to offer additional Program elements from time to time, for any subgroup of participants. These additional Program elements are a bonus, not a part of the services included in the base version of the Program. The selection of the participants who may participate in any additional Program elements is at the sole discretion of the Company.
If you wish to participate in another session of the Program in the future or purchase any other products, programs or services from the Company, all terms of these TOU will continue to apply unless superseded by another agreement in writing.
Certain offerings, including private coaching, group coaching, and retreats, are also governed by a separate written agreement that you sign or accept at enrollment. If a separate agreement conflicts with these TOU on a matter that the separate agreement addresses, the separate agreement controls for that offering. These TOU continue to apply to everything the separate agreement does not address.
This Program is intended and only suitable for individuals aged eighteen (18) and above. Some of the content in this Program may not be appropriate for children. Company hereby disclaims all liability for use by individuals under the age of eighteen (18).
4. In-Person Events, Retreats, and Live Programs: Assumption of Risk
By registering for and attending any in-person event, retreat, workshop, or live program offered by the Company, you acknowledge and accept that participation in in-person activities carries inherent risks, including but not limited to the risk of physical injury, illness, accident, or loss of personal property. You voluntarily assume all such risks and agree that the Company, its officers, agents, employees, and representatives shall not be liable for any injury, loss, damage, or harm of any kind arising from your attendance at or participation in any in-person event, except in cases of gross negligence or willful misconduct.
You further agree that you are solely responsible for disclosing to the Company any physical or mental health conditions, limitations, or circumstances that may affect your ability to safely participate in the event. The Company is not liable for any adverse outcomes resulting from conditions you have not disclosed.
You agree to observe and obey all posted rules and warnings, to follow any instructions or directions given by the Company through its employees, representatives or agents, and to abide by any decision of any Company staff or volunteers regarding your ability to safely participate in the Program. You agree to exhibit appropriate behavior at all times and to obey all local, state and federal civil and criminal laws while participating in the Program. The Company may dismiss you, without refund, if your behavior endangers the safety of or negatively affects the Program or any person, facility or property.
You consent to medical care and transportation in order to obtain treatment in the event of injury to you as Company, volunteers or medical professionals may deem appropriate. These TOU extend to any liability arising out of or in any way connected with the medical treatment and transportation provided in the event of an emergency and/or injury.
If you choose to consume alcoholic beverages during any part of the Program, you must do so responsibly and only if you are over the age of twenty-one (21).
The Company is not responsible for any personal item or property that is lost, damaged or stolen at or during the Program.
Retreats and other in-person events are also governed by a separate retreat or event agreement covering activities, cancellation, postponement, deposits, and refunds. That agreement controls over this Section 4 where they conflict.
5. No Results Guarantee
The Company makes no representations or warranties regarding specific outcomes, results, or achievements from participation in any Program. Individual results will vary based on a participant’s effort, engagement, background, and other factors outside the Company’s control. Any testimonials or examples shared by the Company or its clients represent individual results and are not guarantees of similar outcomes for any participant. Nothing in any Program materials, sales page, coaching session, or communication from the Company constitutes a promise or guarantee of income, business results, or personal transformation of any kind.
6. Intellectual Property Rights
a. Ownership of the Content
All content, materials, frameworks, methodologies, worksheets, tools, oracle card concepts, course content, programs, recordings, and resources created by Memorial Roadhouse Inc. DBA SOULSEEKER®, including but not limited to its proprietary coaching methodologies, frameworks, and oracle decks and all associated written, audio, and visual materials, as well as words, videos, voice and sound recordings, training materials, design, layout, graphics, photos, images, information, data, databases and all other information and intellectual property accessible on or through the Company website, any third-party website the Company may use to distribute or host the Program, and contained in e-mails sent to you by the Company (collectively “the Content”) are the exclusive intellectual property of Memorial Roadhouse Inc. and are protected by applicable copyright, trademark, and intellectual property laws. The Content does not include materials you own and submit to the Company (see Section 6(d)) or third-party materials identified as belonging to someone else.
b. The Company’s Limited License to You
If you view, purchase or access any Program or any of the Content, you will be considered our Licensee. For the avoidance of doubt, you are granted a revocable, non-transferable license for personal, non-commercial use only, limited to you only.
This means you may view, download, print, email and use one copy of individual pages of the Program and Content for your own personal purposes or your own business only.
You may not republish, reproduce, duplicate, copy, sell, display, disclose, distribute to friends, family, or any other third party, or otherwise use any material from the Program or Content for commercial purposes or in any way that earns you or any third party money (other than by applying what you have learned generally in your own life or business). By downloading, printing, or otherwise using the Program or Content for personal use you in no way assume any ownership rights of the Content. It is still Company property. Any unauthorized use of any materials found in the Program or Content shall constitute infringement.
You must receive our written permission before using any of the Program or Content for your own commercial use or before sharing with others.
The trademarks and logos displayed on the Program or Content are trademarks belonging to the Company, unless otherwise indicated. Any use including framing, metatags or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without our written permission.
All rights not expressly granted in these terms or any express written license are reserved by us.
c. Unauthorized Use
Your use of any materials found in the Program or Content other than that expressly authorized in this TOU or by a separate written assignment is not permitted (“Unauthorized Use”). Unauthorized Use may result in immediate termination of your access to the Program and Content without refund, and the Company may pursue all remedies available under applicable law, including actual damages, statutory damages and attorneys’ fees where available under copyright law, and recovery of the profits you earned from the Unauthorized Use. You agree that any violation or threatened violation of the Intellectual Property Rights terms in these TOU would cause irreparable injury to the Company that may not be adequately compensated by damages, entitling the Company to obtain injunctive relief, without bond, in addition to all legal remedies.
d. Your Materials; Testimonials and Marketing Permission
You own the comments, posts, photos, writing, voice notes, recordings and other materials you submit to the Company during a Program (“Your Materials”). By submitting Your Materials, you represent to us that you own them or have permission to share them, and that you are at least 18 years old.
You grant the Company a non-exclusive, royalty-free, worldwide license to store, copy, display and use Your Materials as reasonably necessary to deliver the Program, administer your participation, operate the Company’s websites, forums and community spaces, and include your contributions in session recordings and replays made available to participants in the same Program.
Private coaching communications, session recordings, and materials you share in nonpublic Program spaces will not be used in advertising or public promotion merely because you participated. The Company will ask for your separate, optional permission before using your testimonial, name, identifiable photograph, voice, likeness, or private session material in marketing. You may decline, and declining does not affect your participation.
Comments you post on the Company’s public website or on the Company’s public social media pages are public, and the Company may display, quote, or share them in connection with its website and social media.
The Company may record sessions, calls, webinars and events as described in Section 11. Those recordings may include your voice, likeness and contributions and may be shared with other participants in the same Program as part of the Program.
e. Request for Permission to Use the Content
If you wish to use any of the Content, or any other intellectual property or property belonging to the Company, you should request permission in writing BEFORE you use the Content by sending an e-mail to iam@soulseeker.com.
If you are granted permission by the Company, you agree to use the specific Content that the Company allows and only in the ways for which the Company has given you its written permission. If you choose to use the Content in ways that the Company does not specifically give you written permission, you agree now that you will be treated as if you had copied, duplicated and/or stolen such Content from us, and you consent to immediately stop using such Content and to take whatever actions as we may request to protect our intellectual property and ownership rights in the Program and Content.
7. Coach-Client Relationship
The coaching relationship is co-creative, meaning that the coaches and you are equal partners in the coaching process.
a. Your Coaches’ Responsibilities
Your coaches are trained to use communication skills and coaching tools to support you as an equal partner throughout the coaching process. Your coaches will provide individual guidance to group participants based on information provided to the coaches. Your coaches will answer questions through whatever forum your Program provides, such as via the Company’s website, a social media forum, live event, private message, messaging app, or live group coaching call.
b. Your Responsibilities
You agree that your relationship with the Company is that of a coach-client relationship and that no other professional relationship has been established.
You agree that coaching is not to be used as a substitute for professional advice of any kind, including medical, mental or other qualified professional help and you agree to seek professional guidance for such matters, should they arise, independent of the coaching relationship.
You agree that you will not use coaching as a way of diagnosing or treating mental disorders as defined by the American Psychiatric Association. If you are in therapy or under the care of a mental health professional, you will notify and consult with the mental health care provider regarding your decision whether to work with a coach.
8. Your Conduct
The Program is a “pitch free zone.” You agree you will not pitch, promote, market, or sell any other products, groups, programs, or events to Program participants on any Company website or third-party forums operated by the Company. You agree not to form, or ask Program participants to join, “shadow” groups on social media or any other platform, or in-person meetups, based on interests or locality. You agree you will not invite Program participants to participate in events without first receiving approval from the Company. You agree not to market, promote, or sell products or services to Program participants unless you are authorized or requested to do so by the Company.
Please choose carefully the materials that you upload to, submit to, or embed on any website operated by the Company. Any material you post on the Company’s public website or in any public forum operated by the Company may become public. You are responsible for your material and for any liability that may result from any material you post. Any communication by you must be respectful. You may not communicate or submit any content or material that is abusive, vulgar, threatening, harassing, knowingly false, defamatory or obscene or otherwise in violation of any law or the rights of others. You agree to post comments or other material only one time.
You are strictly forbidden from the following:
- Harassing, fighting with, or being disrespectful to other participants
- Causing damage to any Company website or third-party forums operated by the Company
- Using any Company website or third-party forums for any unlawful, illegal, fraudulent or harmful purpose or activity
- Using any Company website or third-party forums to copy, store, host, transmit, send, use, publish or distribute any spyware, virus, worm, Trojan horse, keystroke logger or other malicious software
- Using any Company website or third-party forums to transmit, send or deliver unsolicited communications or for other marketing or advertising purposes
- Systematically or automatically collecting data from any Company website or third-party forums
- Sharing private and proprietary information from other participants with anyone else
- Discriminatory speech, hate speech, comments, or actions against another participant based on their sex, gender, age, ethnicity, race, socio-economic status, disability, or other labels
If, in the Company’s sole discretion, your conduct violates these TOU in any way, the Company may immediately and permanently terminate your participation in the Program and your access to the Content without refund.
The Company neither endorses nor makes any representations as to the truthfulness or validity of any third-party posts, comments, or material on the Company website or any third-party forums. The Company shall not be responsible or liable for any loss or damage caused by third-party posts, comments, or materials.
9. Community Guidelines
The Company has created a community that is a safe and judgment-free space for connection, conversation, learning, and growth. Within Company’s community is the baseline expectation that all participants will treat one another with respect while bringing encouragement and consideration to all participants.
The Company promotes diversity amongst its participants and encourages all participants to connect with one another and to learn about one another’s background, interests, hobbies and points of view. The Company does not tolerate nor support any participant’s discriminatory speech, hate speech, comments, or actions against another participant based on their sex, gender, age, ethnicity, race, socio-economic status, disability, or other labels.
The Company has created a safe space for all participants to feel seen, respected and heard. The Company does not support nor tolerate any disrespectful actions or comments, which include but are not limited to hate speech, discriminatory comments, or physical, mental or emotional abuse. Each participant must demonstrate respect towards one another.
Support each participant with words of encouragement, resources, or suggestions, while respecting each participant’s boundaries.
We may also post separate rules regarding your behavior in any online community or forum, whether hosted on the Company’s website or a third-party website, which may be updated from time to time. You agree that you are bound by those rules, and they are expressly incorporated into these TOU.
10. Confidentiality
The Company agrees to maintain the confidentiality of all personal information you share in the context of coaching sessions and Programs, and will not disclose such information to third parties except as required by law, for example if a court issues a subpoena for the file or information, or if you threaten to harm yourself or others. The Company may share your information with service providers who help deliver the Program (such as messaging, video conferencing, and storage providers) as described in our Privacy Policy. You acknowledge that your communications with your coach are not covered by any doctor-patient privilege or other privilege.
Confidential information does not include information that: was in the Company’s possession prior to your participation in the Program; is generally known to the public or in your circle of friends, family and co-workers; or the Company may be required by law to disclose.
Marketing use of your testimonial, likeness, or private session material requires your separate permission as described in Section 6(d).
In turn, you agree to maintain the confidentiality of all proprietary Program content, materials, methodologies, pricing, and operational information you encounter through participation in any Program. You may not share, post, or distribute any proprietary materials, session content, or internal Program details publicly or with third parties without the prior written consent of the Company.
You may use a screen name or pseudonym instead of your actual name for your participation in group coaching sessions and public posts on the Company website and in third-party forums operated by the Company.
You agree that the Company shall not be liable for the disclosure of any of your information by another Program participant. You agree to keep all information you learn about other Program participants, their businesses, or clients (as applicable), strictly confidential except in very rare circumstances where disclosure is required by law.
11. Recording Policy, AI Tools, and Replay Access
Sessions and Programs may be recorded by the Company for internal use, quality assurance, or delivery to participants. You will be notified in advance if a session is to be recorded. The Company will tell you in advance and obtain appropriate permission before enabling AI-generated notes or transcription in a private session. Permission to record a session or generate notes for service delivery does not authorize marketing use (see Section 6(d)).
You may not record any session, event, or Program without the prior written consent of the Company. This restriction includes using AI assistants, meeting bots, automated transcription, automated note-taking tools, or similar technologies to capture or process nonpublic coaching sessions, group sessions, workshops, or programs. You may not upload session recordings, transcripts, screenshots, or other participants’ information to an AI service without the Company’s prior written permission. Ordinary personal written notes are permitted, subject to your confidentiality obligations in Section 10. If you need captions, transcription, or another accessibility accommodation, contact iam@soulseeker.com so we can arrange it. The Company may remove or block unauthorized tools from a session. Unauthorized recording may result in termination of your participation without refund.
You agree you will not share any recorded coaching calls or third-party forum postings outside the private member areas of the Company’s website or any third-party forums operated by the Company. If the Company discovers you have done so, this will be grounds for immediate termination of your access to the Program and Content.
Replay access. Unless otherwise stated at purchase: for ongoing subscriptions and memberships, each session recording is available for 30 days after that session, while your paid access remains active; for fixed-duration courses and programs, session recordings remain available throughout the program and for 30 days after the final scheduled session; for evergreen workshops, seminars, and on-demand content, access is governed by the period stated at purchase. These access periods describe your access to replays. They are not a promise that every stored or backup copy is deleted when your access ends.
12. Honest Reviews and Non-Defamation
You agree not to make any false, misleading, or defamatory statements about the Company, its officers, agents, coaches, employees, or Lacy Daigle personally, whether publicly or privately. False statements made with the intent to harm the Company’s reputation constitute defamation and may subject you to legal action.
Nothing in these TOU prohibits honest reviews, opinions, lawful complaints, or communications with regulators, legal advisers, or payment providers. This does not authorize defamation or disclosure of other participants’ confidential information. If you have a concern, we encourage you to contact us first at iam@soulseeker.com so we can try to resolve it directly.
13. Right to Refuse Service or Remove Participants
The Company reserves the right, in its sole discretion, to refuse service to any individual or to remove any participant from a Program or live event at any time, without advance notice, for conduct that is disruptive, harmful, abusive, threatening, or otherwise in violation of these TOU. In such cases, refunds will be evaluated on a case-by-case basis at the sole discretion of the Company.
14. Visitor Comments and Posts
If you submit, comment or post any materials (such as photos, videos or written content) to the public areas of this website, you represent and warrant that: (1) you are at least 18 years old; (2) you are the owner of or have permission to share such materials; (3) you grant SOULSEEKER® a royalty-free, worldwide, non-exclusive license to display, reproduce, and share those materials on the Company’s website and social media pages in connection with the website and its community; and (4) you grant SOULSEEKER® the right to show your name or screen name as the author of those materials. Use of your name, likeness, or materials in advertising beyond displaying your post as submitted requires your separate permission as described in Section 6(d). SOULSEEKER® does not claim any ownership rights in your materials.
Any material you post on the public areas of this website becomes public. You are responsible for your material and for any liability that may result from the material you post on this website. SOULSEEKER®, at its discretion, may delete or modify, in whole or part, any post, comment or submission to this website. SOULSEEKER® does not have an obligation to monitor posts, comments, or material submitted by third parties. SOULSEEKER® neither endorses nor makes any representations as to the truthfulness or validity of any third-party posts, comments, or material on this website. SOULSEEKER® shall not be responsible or liable for any loss or damage caused by third-party posts, comments, or materials on this website.
15. Username and Password
To access certain features of the Program, including any private membership areas, you may need a username and password. It is your responsibility to inform the Company before the Program start date if you do not receive an email containing your password to access the Program. You agree to keep your username and password confidential. During the registration process for any service or product, you agree to provide true, accurate, current and complete information about yourself. If the Company has reasonable grounds to suspect that you have provided false information, shared your username and password with anyone else, or forwarded any non-public material from the Program to any other person, the Company has the right to suspend or terminate your account and refuse any and all current or future use of the Program or any Content, in whole or part, without refund. Any personally identifiable information you provide as part of the registration process is governed by the terms of the Company’s website Privacy Policy.
16. Program Promotional Offers
From time to time, Company may (in Company’s sole right and discretion) offer Program participants promotional pricing, discounts and/or bonuses. Details of any Promotional Offer will be outlined on the Company’s webpage where you register for the Program.
17. Payment
You agree to the fees and payment schedule selected at checkout. All payments are to be in USD only. You understand and agree that for any annual or monthly membership or continuous service Programs, you shall continue to receive services in the Program you’ve selected at checkout, and your payment method will be charged at the start of each billing period, unless and until you cancel.
If paying by debit card or credit card, you give us permission to automatically charge your credit or debit card for all fees and charges due and payable to the Company, without any additional authorization, for which you will receive an electronic receipt. You also agree that the Company is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).
If payment is not received by the date due, you will have a seven (7) day grace period to make the payment, otherwise the Program will not continue and we reserve the right to terminate your access to the Program and all Content immediately and permanently.
If you fail to make any payment in a timely manner or voluntarily withdraw from the Program at any time or for any reason, you will remain fully responsible for the full cost of the Program and all payments in any payment plan you have chosen, subject to the cancellation terms in your separate agreement, if any. The Company reserves the right to charge a late fee on all balances more than thirty (30) days overdue. You agree to reimburse the Company for all collection and/or legal fees and expenses necessitated by lateness or default in payment, to the extent permitted by applicable law. This paragraph does not apply to Pocket Sage.
18. Refunds
A. Non-Refundable
The Company does NOT provide a refund for SOULSEEKER® Workshops, Classes, VIP Days, Private Consulting, Events or Programs, except as expressly provided in this Section 18, in Section 21A, or in a separate written agreement.
Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for any of our Programs and no refunds will be provided to you at any time. By using and/or purchasing our Program, you understand and agree that all sales are final, and no refunds will be provided.
Tickets for SOULSEEKER® events are non-refundable. However, a ticket purchaser may transfer their ticket by emailing iam@soulseeker.com. The Company must receive the transfer request no later than thirty (30) days before the Event. The ticket will be transferred only after the participant who is to receive the transferred ticket executes these TOU and pays the Company a transfer fee of fifty dollars ($50.00).
B. Soulseeker® Professional Coaching and the 30-Day Guarantee
New Soulseeker® Professional Coaching enrollments. For Soulseeker® Professional Coaching enrollments accepted on or after October 25, 2026, there is no paid trial or satisfaction-based money-back guarantee. Payments for Soulseeker® Professional Coaching are non-refundable except as required by applicable law. Minimum commitments, notice periods for cancellation, and any extension guarantee are set out in your coaching agreement. Nothing in this provision limits rights that cannot lawfully be excluded. Existing Pocket Sage coaching enrollments retain the refund terms agreed to at the time of purchase.
The Company provides a 30-Day Guarantee only for Company’s Memorial Roadhouse or Pocket Coach Coaching Programs and for earlier Pocket Sage coaching enrollments where that guarantee was included in the terms accepted at purchase. This guarantee does not apply to Soulseeker® Professional Coaching enrollments accepted on or after October 25, 2026.
To claim the 30-Day Guarantee, you must email iam@soulseeker.com within thirty (30) days of purchasing the Program(s). Company will NOT provide refunds for any request that comes more than thirty (30) days following the date of purchase. After day thirty (30), all payments are non-refundable, and you are responsible for full payment of the fees for the Program regardless of whether you complete the Program.
C. 14-Day Guarantee
The Company provides a 14-Day Guarantee only for Company’s On-Demand (Replay) SOULSEEKER®, Memorial Roadhouse Programs.
To claim the 14-Day Guarantee, you must email iam@soulseeker.com within fourteen (14) days of purchasing the Program(s). Company will NOT provide refunds for any request that comes more than fourteen (14) days following the date of purchase. After day fourteen (14), all payments are non-refundable, and you are responsible for full payment of the fees for the Program regardless of whether you complete the Program.
D. 7-Day Guarantee
The Company provides a 7-Day Guarantee only for Company’s Soulseeker® Self-Coaching Templates. For Pocket Sage (Tarot and Oracle Texts) purchases made before October 31, 2026, any 7-Day Guarantee offered at the time of purchase remains governed by the terms accepted for that purchase. Pocket Sage purchases made on or after October 31, 2026 are governed by Section 21A and are not covered by this guarantee.
To claim the 7-Day Guarantee, you must email iam@soulseeker.com within seven (7) days of purchasing the Program(s). Company will NOT provide refunds for any request that comes more than seven (7) days following the date of purchase. After day seven (7), all payments are non-refundable, and you are responsible for full payment of the fees for the Program regardless of whether you complete the Program.
Upon determining that you are entitled to a refund pursuant to the policies outlined above, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.
In all other cases, because of the extensive time, effort, preparation, and care that goes into creating and providing the Program, the Company has a no refund policy. Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for any of our Programs and no refunds will be provided to you, unless the Company, in its sole right and absolute discretion, offers you a refund. By using and/or purchasing our Program, you understand and agree that, except for the limited refund period described above, all sales are final.
If you receive a refund, that shall immediately terminate any and all licenses granted to you to use the material and Content provided to you under this TOU. You shall immediately cease using the material and Content and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying participants, and other resources.
E. Billing Disputes and Chargebacks
If you believe a charge is incorrect, please contact iam@soulseeker.com first so we can investigate and fix any error quickly. This request does not limit your lawful payment-dispute rights or require you to miss an applicable dispute deadline.
Because the refund policy in these TOU was disclosed to you and accepted before purchase, filing a chargeback for a Program you have received, in place of following that refund policy, is a breach of these TOU. The Company may contest any disputed charge using your payment authorization, the agreements you accepted, service-delivery and attendance records, and relevant communications. The Company may suspend your access to the Program and Content while a dispute is open. A chargeback does not extinguish an otherwise lawful payment obligation, and the Company reserves all lawful remedies for unpaid amounts, including recovery of collection costs where permitted by law and your separate agreement, without double recovery.
19. Guest Coaches and Coach Substitutes
The Company may have guest or substitute coaches participate and coach in the Program from time to time. Company, in its sole right and discretion, reserves the right to assign any and all duties, responsibilities, and obligations under the terms of these TOU, at any time, to any qualified third party of their choosing to be a guest or substitute Program coach, without providing advanced notice nor needing advanced consent from any participant(s).
If a participant disagrees with or fails to consider Company’s guest coach or coach substitute as qualified, no grounds to receive a refund will be created, and any request for a refund on this basis shall be denied.
20. Termination or Cancellation
The Company may terminate your participation in the Program and your access to the Content, in full or in part, without refund, if you breach any part of these TOU or a separate agreement. If the Company ends your access for a reason other than your breach, the Company will refund any prepaid fees for services not yet delivered, or credit them toward another offering, at your choice. In the event of cancellation or termination, you are no longer authorized to access the part of the Program or Content affected by such cancellation or termination. The restrictions imposed on you in these TOU with respect to the Program and its Content will still apply now and in the future, even after termination by you or the Company.
In the event you would like to cancel your access and participation in the Program, your access to any and all Company materials and Content will terminate immediately, and the refund policy of these TOU will apply. You will not be issued a refund for any payments made, or for any remaining days or months of the Program after your cancellation.
If you are in a Coaching or Mentorship Program and would like to cancel, you must provide notice to the Company at iam@soulseeker.com. Minimum commitments and notice periods are set out in your coaching agreement. For recurring subscriptions and memberships, cancellation stops future renewal charges; it does not refund amounts already paid. Pocket Sage cancellation is governed by Section 21A.
In the event you decide to cancel a Program purchased on a payment plan before the plan is complete, any remaining installment, default, or late payments will be due immediately, except as provided in your separate agreement or in Section 21A.
21. Personal Responsibility, Assumption of Risk, Release, Disclaimers
You are voluntarily participating in the Program and assume all risk of injury, illness, damage, or loss to you or your property that might result, whether arising out of the negligence of Releasees or otherwise.
The Program and Content provide information and education only, and do not provide any financial, legal, medical or psychological services or advice. None of the Program or Content prevents, cures or treats any mental or medical condition. The Program and Content is not intended to be a substitute for professional advice that can be provided by your own accountant, lawyer, financial advisor, or medical professional. You are responsible for your own financial, legal, physical, mental and emotional well-being, decisions, choices, actions and results. You should consult with a professional if you have specific questions about your own unique situation. The Company disclaims any liability for your reliance on any opinions or advice contained in the Program.
You acknowledge that, by engaging with the Company for the Program, you voluntarily assume an element of inherent risk, and knowingly and freely assume all risk and responsibility for injuries to any persons or damages to any property, and release, covenant not to sue, and hold Releasees harmless for any and all liability to you, your personal representatives, assigns, heirs and next of kin, for any and all claims, causes of action, obligations, lawsuits, charges, complaints, controversies, damages, costs or expenses of whatsoever kind, nature, or description, whether direct or indirect, in law or in equity, in contract or in tort, or otherwise, whether known or unknown, arising out of or connected with your participation in the Program, whether or not caused by the active or passive negligence of the Releasees. This release is not intended as an attempted release of claims of gross negligence or intentional acts by Releasees.
Any links to third-party products, services, or sites are subject to separate terms and conditions. The Company is not responsible for or liable for any content on or actions taken by such third-party company or website. Although the Company may recommend third-party sites, products or services, it is your responsibility to fully research such third parties before entering into any transaction or relationship with them.
THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE PROGRAM AND CONTENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE PROGRAM OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE COMPANY’S WEBSITE, INCLUDING MEMBERSHIP PAGES, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE PROGRAM, INCLUDING ITS CONTENT, PRODUCTS OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS OR SERVICES MADE AVAILABLE THROUGH THE PROGRAM; AND (B) THE COMPANY’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PROGRAM OR CONTENT SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO THE COMPANY FOR THE PROGRAM GIVING RISE TO THE CLAIM. NOTHING IN THESE TOU LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR RIGHTS YOU HAVE UNDER CONSUMER PROTECTION LAWS THAT CANNOT BE WAIVED.
21A. Pocket Sage (Tarot and Oracle Texts)
Pocket Sage is offered by Memorial Roadhouse Inc. DBA Soulseeker®. It sends one tarot or oracle card by picture text message each day, with a short card message and a journal prompt, each morning at 8 a.m. in your time zone. Pocket Sage is for people aged 18 or older with a mobile number in the United States or Canada.
Entertainment purposes only. Pocket Sage is for entertainment purposes only. It delivers shared tarot-card and oracle-card-inspired reflections and journal prompts for personal exploration. The content is collective: the same card and message go to all subscribers that day, and nothing is selected or interpreted based on your individual circumstances. It is not a personalized reading, a prediction, or advice of any kind, including medical, mental health, legal, or financial advice. It is not therapy, counseling, or coaching. Do not use it to make decisions about your health, money, legal matters or safety. If you are in crisis, call or text 988 in the United States or 988 in Canada.
Subscription and renewal. Pocket Sage costs $20 per month or $199 per year. Your card is charged automatically at the start of each billing period until you cancel. We will tell you before any price change. For annual plans, we will email you a reminder before your renewal date with the amount and how to cancel.
Free sample. You may ask for one free sample card. A sample does not start a subscription, does not charge you, and does not sign you up for marketing messages.
How to cancel. Reply STOP or CANCEL to any Pocket Sage text to stop Pocket Sage texts immediately and cancel future recurring billing. You will get one confirmation text and no more texts. If you cancel through the website or by emailing iam@soulseeker.com, automatic renewal stops and your daily texts continue through the end of the period you have already paid for, unless you also reply STOP or CANCEL. Deleting or ignoring a text does not cancel. Opting out of marketing texts from the Company does not cancel Pocket Sage, and cancelling Pocket Sage does not cancel any coaching agreement.
Refunds. For Pocket Sage purchases made on or after October 31, 2026, payments are non-refundable except as required by applicable law. There is no satisfaction guarantee and no prorated refund for unused monthly or annual subscription time. Cancelling stops future charges; it does not refund amounts already paid. Any 7-Day Guarantee expressly offered with a purchase made before October 31, 2026 remains governed by the terms accepted for that purchase.
Billing problems. If a payment fails, we will email you and try again. If it is not paid within seven (7) days, Pocket Sage stops. For Pocket Sage we do not charge late fees or collection costs. If you think you were charged in error, email iam@soulseeker.com first so we can fix it quickly. Nothing in these TOU limits your rights under the Fair Credit Billing Act or card network rules to dispute a charge. If a chargeback is found under card network rules to be made in bad faith, we may treat it as a breach of these TOU and take the steps the law allows.
Using the content. Pocket Sage cards, messages and prompts are for your personal use. Do not copy, resell or share them to earn money. If you misuse them, we may end your access without a refund and take the steps the law allows.
Limits. For Pocket Sage, our total liability for any claim is limited to the fees you actually paid for Pocket Sage. This does not limit liability for gross negligence or willful misconduct where the law does not allow a limit.
Changes. If we make a material change to these terms for Pocket Sage, we will tell you by text or email before it takes effect.
Disputes. Please email iam@soulseeker.com first and give us 30 days to work it out in good faith. Section 24 (arbitration and class action waiver) then applies. You may opt out of the arbitration and class action waiver by emailing iam@soulseeker.com within 30 days of your first purchase. For Pocket Sage, each side pays its own legal costs.
Where this section and another section differ for Pocket Sage, this section applies.
21B. Pocket Sage Text Messages
Pocket Sage texts are a service you signed up for, not advertising. They are how we deliver the program. By checking the text message consent box and giving us your mobile number, you agree to receive recurring automated text messages from Memorial Roadhouse Inc. DBA Soulseeker® for Pocket Sage. Consent to these texts is required to receive Pocket Sage because it is delivered only by text. Consent is not required to buy anything else from us.
Program name: Pocket Sage. Messages: one daily tarot or oracle card picture text with a short card message and a journal prompt, plus a welcome text and occasional account messages such as a payment notice, renewal reminder, or cancellation confirmation. Frequency: about one message per day. Rates: Message and data rates may apply. To stop: reply STOP or CANCEL at any time. You will get one confirmation text and no more texts, and future billing is cancelled. For help: reply HELP or email iam@soulseeker.com. Delivery: delivery times are targets. Carriers are not liable for delayed or undelivered messages.
Your number: we use your mobile number only to deliver Pocket Sage and run your account. We do not send promotional texts under this program. If we ever offer promotional texts, we will ask for separate consent. Privacy: see the section “Pocket Sage Text Messages” in our Privacy Policy. Sender: Memorial Roadhouse Inc. DBA Soulseeker®, 16 Railroad Place #1051, Westport, CT 06880, iam@soulseeker.com.
22. SMS Marketing
This section applies to marketing text messages. Pocket Sage texts are service messages that deliver the program you signed up for. They are covered by Section 21B and are not marketing.
By providing your phone number and opting in to receive SMS messages from Memorial Roadhouse Inc. DBA SOULSEEKER®, you agree to the following terms:
a. Opt-In Consent
By submitting your phone number, you agree to receive SMS marketing messages from Memorial Roadhouse Inc. DBA SOULSEEKER®. This is a one-time opt-in, and you will receive recurring messages until you opt out.
b. Opt-Out Instructions
You may opt out of receiving SMS marketing messages at any time by replying “STOP” to any marketing message received from Memorial Roadhouse Inc. DBA SOULSEEKER®. You will receive a confirmation message indicating that you have been unsubscribed. Opting out of marketing messages does not cancel a coaching agreement, a Pocket Sage subscription, or any payment obligation. To cancel Pocket Sage, see Section 21A. To cancel coaching, see Section 20 and your coaching agreement.
c. Message Frequency
The frequency of SMS messages will depend on the specific program or event you have signed up for. For example, if you sign up for a challenge or an event, you will receive daily reminders during the duration of the challenge or event.
d. Content
SMS messages will include promotional offers, updates, alerts, and other relevant information related to our products and services.
e. Data Rates May Apply
Standard text messaging rates from your carrier may apply when receiving SMS messages from Memorial Roadhouse Inc. DBA SOULSEEKER®.
f. Privacy Policy
Memorial Roadhouse Inc. DBA SOULSEEKER® respects your privacy and will protect your personal information. For more information on how we collect, use, and protect your data, please see our Privacy Policy.
g. Age Restriction
By opting in to receive SMS messages, you confirm that you are at least 18 years old.
h. Company Information
Memorial Roadhouse Inc. DBA SOULSEEKER® can be contacted at iam@soulseeker.com or by mail at 16 Railroad Place #1051, Westport, CT 06880.
23. Security
You acknowledge that there is an inherent risk in all forms of electronic communication, and communications between you and the Company may be unlawfully intercepted by third parties not under our control. The Company does not guarantee the security of any information transmitted via the Internet, telephone, video conference, messaging apps, or other electronic media. Any efforts you undertake to communicate with Company are done at your own risk.
24. Legal Disputes, Arbitration, Class Action Waiver and Jurisdiction
a. Legal Disputes
These TOU shall be governed by and construed in accordance with the laws of the State of Connecticut without giving effect to its conflict of laws principles. The state and federal courts located in the State of Connecticut shall have exclusive jurisdiction over any case or controversy arising from or relating to the Program or Content, including but not limited to the Company’s Privacy Policy or these TOU, except as provided in the Arbitration Clause below.
b. Informal Resolution First
Before starting arbitration or a court proceeding, you agree to email iam@soulseeker.com with a description of your concern and give the Company thirty (30) days to try to resolve it with you in good faith.
c. Arbitration
Any dispute, claim, or controversy arising out of or relating to these TOU, the Program, or the Content, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in the State of Connecticut before a single arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and, where applicable, its Consumer Arbitration Minimum Standards. Judgment on the Award may be entered in any court having jurisdiction. Either party may bring an individual claim in small claims court instead of arbitration if the claim qualifies.
You may opt out of this arbitration agreement and the class action waiver by emailing iam@soulseeker.com within thirty (30) days of first accepting these TOU. Opting out does not affect any other part of these TOU.
d. Class Action Waiver
You agree that any arbitration or court proceeding shall be limited to the dispute between you and the Company individually. To the full extent permitted by law, (a) no arbitration or proceeding shall be joined with any other; (b) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST THE COMPANY ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
e. Jurisdiction and Prevailing Party Rights
By using the Program or Content, you hereby submit to the exclusive jurisdiction and venue of these courts and arbitration proceedings and consent irrevocably to personal jurisdiction in such courts and arbitration proceedings and waive any defense of forum non conveniens. The prevailing party in any dispute between the parties arising out of or related to these TOU, whether resolved by negotiation, mediation, arbitration, or litigation, shall be entitled to recover its attorneys’ fees and costs from the other party, to the extent permitted by applicable law. This does not apply to Pocket Sage, where each side pays its own legal costs.
25. Users Outside the United States
The Company operates the Program from the United States. The Company does not represent that the Program or its Content are appropriate or available for use in other locations. People who choose to access the Program from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
26. Indemnification
You agree to defend, indemnify, release, and hold harmless the Company and any directors, officers, agents, contractors, partners, assigns, successors-in-interest and its and their employees from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including but not limited to attorney’s fees) arising from or in connection with: (i) your use of the Program or Content in violation of these TOU, (ii) any breach by you of these TOU or any representation and warranty made by you herein, (iii) any comment, post, or material you submit to the Company’s website or any third-party forum or website operated by the Company, (iv) your use of materials or features available on the Program or Content (except to the extent a claim is based upon infringement of a third-party right by materials created by the Company) or (v) a violation by you of applicable law or any agreement or terms with a third party to which you are subject.
27. Force Majeure
The Company shall not be liable for any failure or delay in the performance of its obligations under these TOU arising out of or caused by circumstances beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, government restrictions or orders, fire, flood, labor disputes, or interruption of utilities or communications services. In such circumstances, the Company will use reasonable efforts to reschedule or substitute comparable services. If the Company cannot reschedule or substitute a live event or retreat, the Company will refund or credit prepaid fees for that event, unless a separate event or retreat agreement provides otherwise. The Company has no other obligation to issue refunds unless required by law.
28. Disclosure of Relationships
This website does accept forms of cash advertising, sponsorships, paid insertions, complimentary products, or other forms of compensation from third parties. SOULSEEKER® believes in honesty. Any advertising content, topics or posts on this website may be influenced by the compensation received. Any content, advertising space or posts will be clearly identified as paid or sponsored content.
Even though we receive compensation for some of our posts, online content, or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on this website are purely those of SOULSEEKER®. Any product claim, statistic, quote or other representation about a product or service may have been provided to SOULSEEKER® by a third party and you should verify it with the manufacturer, provider or party in question before relying on it.
29. General Provisions
The Company may modify these TOU from time to time. The updated TOU will be posted on the Company’s website with a new effective date. If a change materially affects a Program or subscription you are currently paying for, the Company will notify you by email or text before the change takes effect. Your continued access or use of the Program or Content after the effective date of a change constitutes your acceptance of the modified TOU. If any provision of this TOU is held invalid or unenforceable, the remainder of this TOU will remain in full force and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.
This is the entire agreement of the parties and reflects a complete understanding of the parties with respect to the subject matter. This TOU supersedes all prior written and oral representations. However, a separate written agreement for a particular coaching service, retreat, or other offering controls over these general TOU to the extent of a conflict concerning that offering, as described in Section 3.
By clicking on the box when signing up for the Program, you are providing the electronic equivalent of your signature and assert that you have read, understood and agreed to this entire document. If you do not agree with these TOU, do not purchase or use the Program or Content.
If you have any questions or concerns about these Terms, please contact Memorial Roadhouse Inc. DBA SOULSEEKER® at iam@soulseeker.com or via post at 16 Railroad Place #1051, Westport, Connecticut 06880.